HI I’M ROBERT MARK CASTANEDA
General Portfolio
ABOUT ME
Up Close & Personal
I’m an experienced professional based in Philippines. My work is focused on producing quality work and making a significant impact. I’m happy to apply the experience and skills I’ve obtained in my career in order to manage projects through creative problem solving and innovative thinking. I possess a strong eye for detail and can thrive independently as well as in a team environment.
PAST EXPERIENCE
Past Roles
July 2019 - September 2021
CUSTOMER SERVICE, VXI GLOBAL HOLDINGS
Handled both chat and phone customer support for billing , sales , retention and customer service for AT&T.
April 2017 - July 2019
CUSTOMER SERVICE, IBEX GLOBAL
Handled customer service , billing , sales and retention for AT&T
August 2014 - February 2017
TELEMARKETING SPECIALIST / FREELANCE
Handled multiple campaigns like appointment setting for
Travel and Tours companies , appointment setting for Real
state companies , sales associate for Solar and Home insurance
and also handled UK based campaigns like Debt management
plan and PPI claims
PROFICIENCIES
Tricks of the Trade
TELEMARKETING AND SALES
Excellent sales skills and understanding of how to
leverage abilities to exceed quotas.
Completed daily cold calling and outreach to build sales
pipeline.
Trained and mentored new telemarketers on best practices,
communication strategies and performance standards.
Overcame objections using friendly, persuasive strategies.
​Contacted businesses via cold or warm calling to offer
services relevant to industries or niches.
ENGLISH FLUENCY
Been using the English language for 7 years and counting .
CUSTOMER SERVICE
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Helped large volume of customers every day with positive attitude and
focus on customer satisfaction.
Boosted sales revenue by skillfully promoting diverse service options.
Offered advice and assistance to customers, paying attention to special
needs or wants.
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